Question 1

Where are Aura & Oak products made?

Accepted Answer

Our products are carefully sourced from trusted UK and European partners held to elevated quality standards.

Question 2

How long does delivery take?

Accepted Answer

Standard UK delivery arrives in 2–4 working days. Express options are available at checkout.

Question 3

Do you ship internationally?

Accepted Answer

Yes — international shipping is available to selected countries. Rates are calculated at checkout.

Question 4

Can I return an unopened product?

Accepted Answer

Unopened items can be returned within 30 days of delivery. See our Returns Policy for full details.

Question 5

Are the products suitable for vegetarians or vegans?

Accepted Answer

Many of our products are suitable for vegetarians or vegans — please check each individual product page for details.

Question 6

Are the products tested for quality?

Accepted Answer

Yes — every product is held to elevated quality standards through our trusted sourcing and manufacturing partners.

Question 7

Can I take more than one product together?

Accepted Answer

Most of our products are designed to complement each other. If you are pregnant, breastfeeding, taking medication or have a medical condition, please consult a healthcare professional first.

Question 8

How do I contact customer support?

Accepted Answer

Email us at info@auraandoak.co.uk and our team will respond within 1–2 working days.

Frequently asked questions